Page 14 - Wednesday, December 11, 2024
The Jenkins County Times
j enkinscountytimes. com
Will Fedex Slow Deliveries Stop
Christmas From Coming?
-Joe Brady. Editor
The holiday season may be the most wonderful time
of the year for many, but for those waiting on delayed
packages, it’s anything but cheerful. This year,
shipping delays from FedEx have left some Jenkins
County residents and business owners questioning if
their holiday essentials will arrive on time.
One local business owner, who asked to remain
anonymous, has
been waiting for a
package for over two
weeks—well past its
estimated two-day
delivery window.
“We’re at 2.5 weeks
on something that’s
supposed to take two
days,” he said. “Fine,
it’s the holidays—
it’s supposed to take
a third day—but no
one seems to know
what’s going on.”
Adding to his
frustration, the
business owner
received a delivery
notification last
Friday. He waited
at his store all day,
only to later get a message stating an attempt had
been made a claim he disputes. “We were here, the
store was open, and no one came,” he said.
As he described the ordeal, a FedEx tmck appeared
outside his shop. “I can’t make this up,” he exclaimed,
only to watch the tmck pull away before making a
delivery. “It’s entirely possible we’re going to get an
email now saying they attempted delivery,” he added.
Delays Across the Region
This business owner’s experience echoes
frustrations felt by residents across Jenkins County
and beyond. Some, like this editor, have packages that
have been sitting in FedEx facilities for weeks. I’ve
been waiting weeks for Styrofoam cups—they’ve
been sitting in Pooler for over a week.
Residents have taken to social media, sharing
stories of missed deliveries and unhelpful customer
service interactions. One Jenkins County resident
noted, “Those of you that have gone to the FedEx
location to pick up your package—did you just show
up? Is there a number to an actual person you can
talk to?”
Many residents are worried their Christmas
purchases won’t arrive in time, with one even
ordering a duplicate gift. “I’ll just have two if the
other one shows up,” she said.
Nationwide Impact
FedEx facilities across Georgia, including those in
Austell and Pooler, have reported significant delays,
with hundreds of packages reportedly stuck in transit.
Customers in Augusta have resorted to visiting the
company’s facility on International Boulevard,
hoping to locate their packages.
A viewer’s email to FedEx, shared with News 12,
detailed widespread dissatisfaction: “It seems that
no one in FedEx
management knows
of the issue of
tmcks just sitting
here, packages not
being scanned, [or]
processed.” The
email described a
scene of chaos, with
frustrated customers
demanding answers
and employees
unable to locate
packages.
FedEx’s Response
In response to
the delays, FedEx
issued a statement
acknowledging the
disruptions:
“We sincerely
regret any
inconvenience caused by delays in the Cleveland
area and appreciate our customers' patience as
we implement contingencies—including securing
additional delivery resources, extending operation
hours and delivery times, and expanding package
sorts to deliver these packages as quickly as possible.”
Despite these assurances, many residents and
business owners remain skeptical, with some
pledging to switch to alternative carriers like UPS for
future shipments.
Will Santa Step In?
With just days left before Christmas, some are
jokingly calling on Santa Claus to abandon his
partnership with FedEx and return to his trusty
sleigh and reindeer.
One North Pole spokesperson reassured us,
“Nothing will keep Christmas from coming this
year.”
In the meantime, customers experiencing delays
are encouraged to file claims online at FedEx File a
Claim or call the FedEx customer service numbers
at 912-243-6075 or 912-681-7770.
Let’s hope for a smoother delivery season next
year—perhaps one with less “tracking” and more
“magic.”
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