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THE BANKS COUNTY NEWS • THE COMMERCE NEWS
WEDNESDAY, DECEMBER 16, 2015
Editorial
Views
Maxwell still
wheeling and
still dealing
Lame duck and disgraced Nich
olson Mayor Ronnie Maxwell has
made it clear he will not go gently
into that good night. Last week
Maxwell, backed by council allies
Max Whitlock and Faye Seagraves
(both of whom voted against a
resolution that even Maxwell sup
ported to repay the city’s SPLOST
account for $23,595 in misappro
priated funds), effectively thumbed
his nose at Nicholson voters who
on Nov. 3 signaled clearly that
they were tired of Maxwell’s she
nanigans.
The mayor instigated a city
council vote, supported by Faye
Seagraves and Max Whitlock, to
fire city attorney. Campbell’s sin?
Charged with investigating the
city’s use of SPLOST money and
its financial matters in general,
Campbell issued a scathing report
of both — a report that appears
to have been confirmed by the
SPLOST 5 Citizens Review Com
mittee and the Georgia Bureau of
Investigation.
Reports are also surfacing that
Maxwell wants to spend city funds
to landscape the former Cross
roads School site, a project that
would be done by a Maxwell crony
without benefit of a bid process;
and that he has asked the interim
city attorney to review a host of
city documents, a means of run
ning up a hefty legal bill by Dec.
31.
Fortunately, with less than three
weeks until a new mayor and
three new council members are
installed, Maxwell’s efforts will not
succeed. When they elected Jan
Webster as mayor and Mike Bar-
field, Lamar Watkins and Judy Kes-
ler to the city council, Nicholson
voters made it clear they want no
more of Maxwell and his cronies.
Come January, the Nicholson
City Council is expected to reap
point Campbell as city attorney,
repay the city’s SPLOST fund for
the $10,607 Maxwell spent to pave
his mother’s driveway and call for
a forensic audit of the city’s finan
cial records. That move should
resolve any suspicions about what
has or has not been going on at
City Hall for the past few years,
giving a new government a clean
slate and a fresh start.
Maxwell has controlled virtually
every aspect of city government
for years, but his machinations
over the last weeks of his term of
office show he’s not the least bit
repentant nor concerned about
the welfare of the city he serves
and that he plans to continue to
play fast and loose with taxpayers’
money.
Nicholson will begin a new era
on Jan. 1, and hopefully the new
administration will be able to
restore trust in Nicholson’s gov
ernment.
Unless otherwise noted, all editorials
are written by Mark Beardsley. He can
be reached at mark@mainstreetnews.
com.
The Commerce News
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Mark Beardsley. Editor
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A regrettable moment of silence
Inasmuch as I’m prone to open my mouth
when it should remain shut, I stand ashamed
at keeping it closed when I should have spo
ken up.
Returning from Italy last Thursday where
we’d gone to meet our new grandson, we
arrived at the Toronto airport about two
hours behind schedule, though confident
that we would make the connecting flight to
Atlanta, also on Air Canada, because there
had originally been a three-hour layover.
AC personnel directed us to a service
counter with two lines to begin the process
of getting on the next flight. After 15 minutes,
they informed us that our connecting flight,
now 40 minutes from takeoff had been
“closed out,” meaning we were bumped.
They directed us to a second line at the
same counter.
No one gave a reason why. Nor did anyone
apologize. One of the counter persons happi
ly approached us with new boarding passes
and informed us that this flight was “free of
charge” as if it was normal policy to charge
us for both the flight we missed and the new
flight.
The second line had perhaps four people
in front of us, including a young man anxious
about missing his connecting flight. Soon
the counter personnel quit waiting on people
in our line, apparently tending to a problem
with a customer in the line we’d been in
previously.
It's
Gospel
According
To Mark
By Mark Beardsley
The young man tried several times to
approach the counter, a logical move, since
at any given point there were 4-11 Air Canada
people behind the counter. If more than two
were working on the other passenger’s issue,
it was not apparent. The rest looked at mon
itors and stared at keyboards and wandered
around, ignoring a customer who had doubt
lessly paid hundreds of dollars for a flight
and was frantic to get on the plane.
Finally, a woman emerged from behind the
counter and berated the customer. She told
him that he was being mde, that no one else
was mde or impatient and that if he did not
shut up he would not fly anywhere. While I
was not mde, I can assure you that I was not
patient.
I’ll always regret not speaking up for the
customer. Air Canada, not the would-be
passenger, was the mde party and it was
unconcerned about the needs of a customer
from whom it had taken payment for service.
Whether it was exhaustion from the hours in
airplanes and airports or a fear that if I spoke
up she would make sure I never flew, I don’t
know. I said nothing.
Not only should I have defended the young
man, but I also should have made sure to
get the name of the woman who, being in a
position of power, abused it against a paying
customer.
Four hours later as we finally left Toronto, I
overheard the two men seated in front of me
complaining about Air Canada.
“Should always stick with Delta,” said one.
“That’s for sure,” the other agreed.
“Amen,” was my unsolicited response.
Anyone who flies expects delays caused
by weather or mechanical issues. Those
things happen, along with over-booked
flights. They’re aggravating, but part of the
process. Rude staff exacerbates matters.
I’ve no idea why Air Canada was having a
bad day, but the AC crew behind the desk at
Toronto seemed intent on making it worse.
Air Canada may be a fine airline, but its
inept and mde service last Thursday night
left at least five of us convinced otherwise
and determined to avoid using that airline.
Alas, I failed too. I should have lent moral
support to the aggrieved passenger. He
deserved that, at least.
Mark Beardsley is the editor of The Com
merce News. He lives in Commerce.
Imps, angels, elves and gremlins
The one predictable thing in life is the
unpredictability of it all, and that is perhaps
never more true than at Christmas. I learned
last Friday that the Superhero capes I had
ordered for my grandsons last month were
lost in the mail, so I spent the morning
online and on the phone with various postal
representatives.
I kept thinking, “I wish I were in Com
merce. I always get the best help from our
very own post office” (which I think is prob
ably one of the best in the country). Sudden
ly my cell phone rang, and it was Belinda,
calling from our Commerce post office to
say she knew of my plight.
I could’ve cried, just hearing her voice.
“Well, Belinda,” I sighed, “wouldn’t you
know: the package that’s gone missing
contained a special gift for my little grand
sons!” And she said, “Oh, of course it did,”
because that’s how life is: full of surprises;
visited frequently by what Edgar Allan Poe
called “the Imp of the Perverse.”
The reason I wasn’t in Commerce —
although I should be there by the time you
read this — is that I had come to Long Island
on a 10-day trip back in October, planning
to spend time with my cousin, see my friend
Bob, and drive upstate to visit my son Chad
and his family. Instead (surprise!) I have
been here two months, helping Bob under
go a quadruple bypass, which he sailed
through, and endure the ensuing recovery
period, which has nearly driven us both
crazy. As his cardiologist explained later,
A Few
Facts t A
Lot of
Gossip II
By Susan Harper
everyone thinks they’ll emerge from bypass
surgery with a fragile heart. Not so. “The
heart was fragile before the surgery,” he
said. “Afterward, it’s like new. It’s the inci
sions that are fragile.” So true. But nobody
tells you that, going in. It’s just another of
life’s surprises.
For me even to be in this caregiving role
is a cosmic joke of sorts. I am nobody’s idea
of a nurse, believe me, and yet I ended up
helping both of my parents, and then my
brother, through their final illnesses. I still lie
in bed at night and review it all in my mind,
seeing ways I could have done better — yet
now here I am, helping a fourth person
through a health crisis, hoping this one can
survive. I sneak into the kitchen to wring my
hands and pray (yes, I know that’s a con
tradiction, but I can’t help it), and I feel my
mother’s strength upholding me, but also
I seem to hear the angels laughing — not
unkindly; laughing with me, perhaps — at
the way life keeps presenting us with these
hairpin turns, these ironies, these “learning
experiences.”
At Christmas, elves and Secret Santas
enter the picture, helping the real Santa, and
engineering the good surprises.But then,
who’s to say that all surprises, ultimately,
aren’t good? Our crises, large and small,
cause us to cross paths with people we
would otherwise never have met — people
who change our lives and inform our future.
Oddly enough, of all the seen and unseen
“presences” in life, the ones I’ve found most
baffling, confounding, and persistent are the
gremlins that notoriously infest the publish
ing process, causing “typos” and misprints,
blotches, and other misfortunes. No one
knows the origin of the word “gremlin,” I
was surprised to learn, but during the two
World Wars, gremlins were also blamed for
mechanical failures on fighter planes.
Most of our “presences” are benign,
though, and many are quite visible. The
Salvation Army bell-ringers are just one
example. Harder to spot, perhaps, are the
living, breathing elves and angels who find
time to “go about doing good” in this busy
season, when time can be hard to come by.
They know that time can stretch, and that
giving makes you richer: two of life’s sweet
mysteries. Merry Christmas!
Susan Harper is retired, lives in Commerce
and volunteers with the Commerce Public
Library and the Jackson County Literacy
Program.
Northridge makes the 'Top 10'
While standing in the check out line at CVS
or Walgreens, I’ll occasionally pick up a Peo
ple Magazine (usually to read about People’s
Sexiest Man or the latest ups and downs in
the Kardashian world) or a Better Homes and
Gardens.
Georgia Trend magazine is not a regular
read in my personal library of magazines.
Since it is not in the local stands, I assume
many of you do not read it either. Therefore,
I want to share with you an article from the
December 2015 Georgia Trend magazine.
This magazine is well-known for its “Geor
gia’s Top 40 Under 40” leaders in Georgia, so
it is a well-respected magazine in the business
world. Many companies use this magazine
to stay abreast of news, events and changes
within the state of Georgia. “Georgia’s Hidden
Gems” is the title of the article in the Decem
ber issue, and the feature article highlights
Georgia’s best hospitals.
The opening paragraph reminds the read
ers that Georgians typically think of larger
hospitals when they consider one of our
state’s top hospitals. But as the article con
tinues, we learn that “rural hospitals provide
convenient close-to-home care for many
Georgia residents and provide a sense of
community and family that larger, busier hos
pitals often can’t,” the article explains.
Based upon data retrieved in July 2015
from the Centers for Medicare and Medicaid
Services, Northridge Medical Center has
been declared a TOP 10 Hospital in the
medium-size category. For the first time in our
hospital history, Northridge Medical Center
earned a TOP 10 ranking based on more
than “40 quality-related indicators, including
patient experience, outcomes of care, pro
cess of care, and efficiency and value of the
services rendered” explains the article.
WOW! We have worked hard to continue
bettering the patient experience. We have
department managers who are ready and
willing to do whatever necessary to continue
to grow. We are ready to move forward with
our new equipment, new physicians, and
new services. We listen to those who have
provided us with feedback. But, the most
important area that we have achieved great
ness is in the leadership of our CEO, Larry
Ebert.
He takes his responsibility of being the
local healthcare provider for our community
very seriously. He understands that our obli
gation is to meet the challenges we face in
the ever-changing world of healthcare.
“We have evolved into a full-service com
munity hospital driven by both integrity and
innovation,” was his comment to me He is
also very quick to say that being a TOP 10
hospital is a team effort.
We are celebrating on Wednesday with a
reception to honor our associates and phy
sicians who have made this happen. We are
honored to have been named a TOP 10 hos
pital by Georgia Trend magazine and unwrap
ping this article was a present we were happy
to receive.
Tricia Massey is marketing director for
Northridge Medical Center. She lives in Com
merce.