Newspaper Page Text
10A
MARCH 20, 199/ A@AM
AT&T spreads the word about relay
phone services for the hearing impaired
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The relay telephone service, demonstrated here by Gallaudet
University student, Tamara Frijmersum, in Washington, D.C., is
used to conduct virtually any type of phone call—from con
ducting business to ordering pizza, as well as chats with family
members and friends.
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Almost one million African
Americans are deaf or have some
difficulty hearing. Through a pub
liceducation campaign, featuring
the deaf actress Marlee Matlin,
AT&Tisraising awareness about
a sophisticated telecommunica
tions service that enables hearing
impaired people to use the tele
phone as easily as anyone else.
AT&T was the first telecommu
nications company to offer a 24-
hour service for the deaf 10 years
ago. “We want to spread the word
about thisservicebecause the need
foritisgrowing: Twomillion Ameri
cans are deaf, 20 million more are
hard ofhearing and baby boomers
are rapidly aging,” said Susan
Hobart, general manager of AT&T
Accessible Communications Ser
vices. “It is clear that people need
to know more.”
At AT&T’s 11relay centers, spe
cially-trained operators act as go
betweens for the hearingimpaired
and the hearing. Using a text
telephone equipped with a special
keyboard, the hearing impaired
type messages thatoperators relay
by vocalizing them to the hearing
party. This service is used to con
duct virtually any type of phone
call—from conducting business to‘
ordering pizza, as well as chats
with family members and friends. !
Hearing customers can also usc
the service to place calls to text
telephone users. Thereis no addi—{
tional cost for the service; calls are
billed at regular rates. |
For a decade, AT&T has oper
ated relay service centers for deaf,
hard-of-hearing and speech dis
abled customers. The company cur
rently offers the servicein 17 states
for both local and long-distance
calls. These real-time conversa
tions can be placed 24 hoursaday.
seven days a week. Discount plans
and standard operator services.
such as billinginquiries, operator
services and directory assistance,
are also available to users. For
customers who speak Spanish or
French, relay operators can pro
videaccess tothe AT&T Language
Line, an over-the-phone interpre
tation servicethat translates from
English to more than 140 lan
guages. |
Each day, people use telecom
munications tools to enhance the
way they work and play. The mes- ‘
sage from AT&Tisclear: Telecom
munications is not the exclusive
domain of the hearing. 1
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Veteran worker fired for
exercising right to work
Cavingin to pressure from union
officials, a major national contrac
tor on an Army base Friday fired
shippingand receiving worker Bur
ton Ayers for refusing to pay exces
sive and illegal compulsory union
duestothe Transportation Workers
Union of America (TWU). Ayers, a
retired 21-year Army veteran work
ing for Johnson Controls, Inc. at
Fort Gordon, can expectrapid legal
action from National Right to Work
Legal Defense Foundationattorneys
representinghimina pending case
before the National Labor Relations
Board (NLRB).
While Ayers made numerous at
temptstoreachasettlement, TWU
union officials rebuffed his attempts
and continued to threaten his job,
including returning a check Ayers
had mailed and rejecting his offers
topayininstallments. When Ayers
insisted he could not pay the lump
sum union officialsdemanded, they
threatened him with termination,
and Friday had his employer fire
him.
“This is more than an outrage,”
said Timothy McConville, vice presi
dent of the National Right to Work
Foundation, which is providing
Ayers with free legal aid. “It’s mass
extortion, pure and simple. TWU
union officialsand Johnson Controls
are making an example of Burt
Ayers to frighten other objecting
workers into line. The message is
clear: threaten union officials’ pipe
line of forced-dues-for-politics dol
lars, and they’ll come after you.”
Ayers,whoisnot amemberofthe
union, isnevertheless vulnerableto
union officials’ methods of control
ling their membership because
Johnson Controls’ Fort Gordon Spe
cial Project where he worked until
today, is on a federal military base.
Because his work unitis located on
such a federal “enclave,” Georgia’s
Right to Work law, which explicitly
outlaws making union membership
or payment of dues a condition of
employment, cannot shield Ayers
from such action.
“Ifthishad happened amileaway,
Burt Ayers wouldbeemployed today
and free from paying a dime,” ex
plained McConville. “But union
chiefs and Johnson Controls think
they can hide behind aloophole and
stomp all over workers’ rightson a
militarybase.”
But Ayers, along with other work
ersatJohnson Controls, stilldonot
wish to pay for union political spend
ing. Citing his rights under the
Foundation-won Supreme Court case
Communications Workers of
Americavs. Beck, Ayersand several
co-workers claimed protected status
last year and informed the union
they were now responsible only for
paying for the cost of collective bar
gainingrather than full union dues.
When the union refused to meet its
obligations under thelaw, Founda
tion legal experts filed unfair labor
practice charges at the NLRB on
behalfof Ayers and other workersat
Johnson Controls.
Meanwhile, unionofficials contin
ued their concerted effort to collect
excessive uniondues,sending Ayers
numerous letters threatening his
jobifherefusedto pay in fullimme
diately, and rebuffing his attempts
to settle the matter. “They just ig
nored Ayers’ rights and began their
illegal campaign to intimidate these
workers,” charged McConville. “But
threatsarealwaysmoreeffectivewhen
you can point to a hide on the wall.
That’s Burton Ayers. TWU chieftains
made him their first trophy.”
Right to Work Foundation attor
neys will be swift to respond,
McConville promised. “We will not
sit idly by. This outrageous and
illegal abuse of a worker’s Right to
Work will not stand.”
Prior charges at the NLRB on
Ayers’and other workers’behalfare
still pendingand thusfar, the Board
has taken no action to help the
workers.
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