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HOUSTON DAILY JOURNAL 1.800.342.3616 Reynolds Warner Robins Perry Ipatei fort Penning mm.lllntenergles.eeni Me are POWERLESS . * without your current phone number. At Flint Energies, our outage-reporting system was designed to help you. 1 However, we need your help in return. If you have an outage and your current phone number is not in the Flint Energies’ outage-reporting system, we will not be able to automatically track your location and dispatch crews to the correct location. By having this information in our outage-reporting system, it could ( speed up the power-restoration process. r i > S K ■# - u ■ f k A v ' -v - ■ : .. . ** *'■ . ■. Give us a call at 800.342.361 6 to give us your correct phone number. Or update your phone number on our web site, www,flintenere}ies.com/conter>t/ms_changephone.asp. A few seconds now can save hours when you need them most. outage, depending upon its severity, anywhere from 100 to 10,000 plus members could call at once to report their outage. Utilities are faced with the option of either letting their members hear a busy signal or giving them an automated system to immediately answer and report their outage. This automated system is the most effective ways to report an outage. It can take up to 10,000 calls at once without a busy signal. The system immediately prints an outage ticket with all the pertinent member and electric distribution system data that our system operators need to dispatch crews to your area. s».ji / * Ife .jflUH WmmmiMm&r ■'if|| " ; >mBL mMm “Ik Hya Mr \ . *.l p#s » U •■»•' •* H WWW V ■ ■;» ■ :| Fllntonergies Your Touchstone Energy® Cooperative If You Experience An Outage Q. My power if off. What should I do? A. First, check your home’s breaker panel and any outdoor disconnects to make sure the outage is not due to a tripped breaker in your fuse box panel. Next, call or look to see if your neighbors’ power is off. This will help you determine if the problem exists inside your home or on Flint lines. Calling 1.888.354.6836 to report a power outage is the fastest, most accurate way to report your outage. If you need to report an emergency like a downed power line or electrical equipment that is sparking and dangerous, please call immediately at 1.888.354.6836. Q. Who do I call to report my outage? A. Calling 1.888.354.6836 to report a power outage is the fastest, most accurate way to report your outage. A ticket with all the pertinent customer and system data is printed within seconds in our 24-hour system operations center from your call. Employees in this center dispatch crews to your area to restore power. Q. Do I need to call more than once? A. Call any time you have a power outage. We are here to serve you. Once you report the outage, try not to call Flint or the automated outage line again unless you have an emergency. Be assured that our crews are doing everything possible to restore your power as soon as possible. Unnecessary calls prevent those who have not reported their outage from getting through or generate multiple outage tickets for the same location. Q. What information do I need to have ready before I call? A. Call 1.888.354.6836 to report a power outage. This is am automated line, so listen carefully and follow the voice prompts and be prepared to enter either the telephone number at the outage location or the account number from your Flint Energies’ bill. Q. Why is an automated outage line faster than talking to a live person? A. We encourage members to use 1.888.354.6836 whenever they need to report a power outage, especially during severe storms. Flint has 224 employees, with many of those working in outside jobs (i.e. line personnel, staking technicians, metering technicians, etc.) This leaves less than half of the employees that could staff telephones. During a power You hai;e the power to make a difference. Fuels used to generate electricity are getting more expensive. That’s driving prices up. Flint Energies is working hard to make a difference. And you can do your part, too* Change your light bulbs to make your home more energy efficient. Compact fluorescents are 75 percent more energy-efficient than conventional light bulbs. Contact Flint Energies for more information. Hint@nergies Your Touchstone Energy’ Cooperative WEDNESDAY, AUGUST SO, 2006 ♦ 5A